Picture of a dog and a cat


Statement of Organizational Commitment

The Humane Society of Greater Niagara is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.


We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train our employees and volunteers on accessibility as it relates to their specific roles.

Information and Communications

 We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet website accessibility requirements in accordance with Ontario’s accessibility laws.


We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management and career development processes will take into account the accessibility needs of all employees.

Support Persons and Service Animals

Support persons and service animals are welcomed in public areas and will be accommodated to the extent legally permitted. Fees will be charged to support persons attending fundraising events. If it is not readily apparent that an animal is being used by the customer for reasons relating to his or her disability, staff may request verification from the customer. A customer who is accompanied by a service animal is responsible for maintaining care and control of the animal at all time.

Changes to Existing Policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.


Questions or concerns about this policy or its related procedures should be directed to the Executive Director. (Email now, or phone 906-682-0200)

This policy and its related procedures will be reviewed as required in the event of legislative changes.